At Nutritherapy CC we try to offer our clients the very best in nutritional supplements. All products listed have been tested by us under medical supervision and we are confident that they will meet up to your expectations. If however you are not satisfied with a particular product please follow the simple directions below to return it to us.

 

Step 1 : please make sure that you are using the product consistently with the directions supplied.

 

Step 2 : please make an effort to contact us via email or by telephone, we are happy to address any product queries. Tel 27 (0) 11 452 4703/3431 email info@nutritherapy.co.za

 

Step 3 : If you are still not completely satisfied please download our return/exchange form and fax or email it back to our accounts department. Fax 27 (0) 11 452 4703/3431 email info@nutritherapy.co.za

 

Cancellations, Returns and Exchange Policy

 

1 Cancellations

 1.1. You have the right to cancel your order within 5 working days after the day on which the order was placed, provided such order is cancelled in writing and despatched to Nutritherapy CC by faxing your cancellation request to +27 (0)11 452 4703 or e-mailing info@nutritherapy.co.za

 

1.2. In the event that the ordered goods have already been dispatched on the date of receipt of your cancellation request, you must return the goods to us within 30 days of the dispatch of the cancellation request. Within 30 days of receipt of the goods by ourselves and if the goods are found to be in order, we will refund you the purchase price paid for the goods less any reasonable delivery costs incurred in the dispatch of the goods.

 

1.3. If you do not return the goods within 30 days of your receipt thereof, you will be deemed to have accepted the goods and will be liable for the purchase price thereof.

 

1.4. Cancelled and/or returned orders are subject to the delivery charges payable by yourself. However, if the goods are proved to be defective in any respect, we will not charge you the delivery charges.

 

2 Refunds

2.1 Some of the products listed are not registered. They have not been subject to government review and do not carry any pharmaceutical registration (NAPPI Code). These products are sold subject to the Special Product Disclaimer. Although these products have been proved safe for general human consumption and used under medical supervision, no long term trials have been carried out on these products, we can make no substantiated claims as to their efficiency. Please refer to the Special Product Disclaimer for more information with regards to the use of these products. No refunds or exchanges of these products due to any other reason besides defect or damage will be given.

 

2.2. If you find any defect or damage to product purchased through this website you may return it to us within thirty (30) days and we will refund the full purchase price.

 

2.3 Return shipping costs and handling are non-refundable

 

2.4 Credit card purchases will be refunded directly .No cash refunds will be given on credit card purchases. Any other form of payment will be refunded via Electronic Transfer (EFT)

 

2.5 We accept no responsibility for lost or stolen packages. We suggest that you maintain proper records with regards to proof of delivery.

 

3 Exchanges

3.1 If you are not completely satisfied with a particular product and would like to exchange it you are required to do so in writing within 30 days from the receipt of the product. Written requests can be posted to P.O Box 3281, Edenvale 1610, Faxed to 011 452 4703/3431 or emailed to info@nutritherapy.co.za

 

3.2 If a product is exchanged due to any other reason besides defect or damage new shipping and handling costs will be added.

 

4. DOMICILIUM

Nutritherapy CC chooses as its domicilium citandi et executandi for all purposes under the website, including in the giving of any notice, the payment of any sum, the serving of any process, as follows:

Attention: Rowan Hewitt
83 7th Ave
Edenvale
1609